Frequently Asked Questions (FAQ)

How do I book a class?

All classes must be booked in advance through our online booking system. We recommend booking early, as spaces are limited.

What is your cancellation policy?

You may cancel or reschedule a class up to 12 hours before the scheduled start time. Cancellations made less than 12 hours before the class, or failure to attend, will result in loss of the class credit.

Are payments refundable?

No. All payments are non-refundable, including single classes, class passes, and packages.

What happens if the studio cancels a class?

If a class is cancelled by the studio due to instructor sickness or unforeseen circumstances:

• Your class credit will be refunded or returned to your class pass

• Your active class pass will be extended by one additional week

How long are class passes valid?

Class passes are valid for the period stated at the time of purchase.
Extensions are only granted if a class is cancelled by the studio.

Can I transfer or share my class pass?

No. Class passes are personal and non-transferable.

What should I bring to class?

Please wear comfortable clothing that allows free movement. Grip socks are  required for all Reformer classes. Mats and equipment are provided unless stated otherwise.

Do I need prior experience?

No prior experience is required unless stated in the class description. Our instructors offer guidance and modifications suitable for different levels. If you haven't tried Reformer before, please arrive 10-15 minutes earlier, so that the teacher could use some time before the class to show you the equipment and explain how to use it safely. 

Is Pilates or yoga safe if I have an injury or am pregnant?

Please consult your healthcare professional before attending. Inform your instructor of any injuries, medical conditions, or pregnancy before the class begins.

What happens if I arrive late?

Late entry may not be permitted in order to ensure a safe and uninterrupted class experience. In such cases, the class credit may be lost. Pleas try to arrive 10 minutes before the class starts.

For any additional questions please don't hesitate to contact us via e-mail: contact@kamayoga.dk. We always answer in 24 hours.